Return & Refund Policy

1. Custom Products

Please note that our car emblems are custom-made based on your specific requirements (including design, craftsmanship, and vehicle model). We do not accept returns or exchanges for custom items unless they arrive damaged or defective

2. Defective or Damaged Items

If your order is damaged during transit or has a manufacturing defect, please contact us within 7 days of receiving your package

3. Cancellation Policy

As our production process begins shortly after an order is placed:

  • Before Production: If you cancel before the design/production phase begins, a full refund will be issued
  • During/After Production: Once the customization process has started, orders cannot be cancelled or refunded

4. Fitment Responsibility

We produce emblems based on the vehicle model (e.g., BMW, Tesla, Mercedes-Benz) and specifications you provide. We are not responsible for returns due to incorrect information provided by the customer. Please double-check your vehicle’s year and model before ordering

5. Return Shipping

For non-defective returns (if applicable to non-custom items), the customer will be responsible for paying the return shipping costs. Shipping costs are non-refundable

6. Contact Us

For any questions regarding your order, please reach out to our support team